I was under the impression that I would need to replace my water heater because it is about 13 yrs old. Tyrone was already going to be in my area for another job and therefore was able to come to my home to give me an estimate on the installation at no charge. When he came by, he informed me that I should expect about another 7 years from my water heater and that it would be a waste of money to replace it at this point. I had been considering a tankless heater. Tyrone discussed the cost vs benefit of this w/me. Ultimately, I was not charged anything for an in-home consultation. I sincerely appreciate their honestly and will be calling them back for any plumbing needs in the future.