Finally Left For Another Vet
I'm sick of the long waits and lack of personal care at BAC. I would like to have given a 1-star rating, but I have had a few positive experiences there. My dog was a patient there for over 4 years. Their hours are very convenient. However, they are so big that it's difficult to see the same doctor every time you go.
I've been frustrated with them at various things over the years, but there are two things that finally pushed me over the edge. On my last visit, we waited for 2 hours to see a vet even though we had an appointment. We saw Dr. Muller. He was the vet that diagnosed my dog when he flipped his stomach and sent us to the emergency vet. He also dealt with us for a little while after the stomach surgery while my dog was in intensive care at BAC. While my dog was in intensive care, he actually pawned us off on another doctor because he was too busy to deal with us. It had been less than a year since the surgery and he didn't remember me or my dog at all. I realize that it's a big clinic and they see LOTS of dogs, but that's just unacceptable.
On a good note, we adopted a puppy from them a year ago. I suppose all things happen for a reason - we wouldn't have him if I hadn't endured all of that time at BAC!