Horrible, horrible experience and treatment
They flooded my basement with a/c condensate and could care less. Yelled at me on the phone today. Came out last week and rigged a bypass of the safety system where the unit would NOT shut off when the condensate pan was full. (They did this because water was in the basement) Now it is all cleaned up after $2,000.00 of restoration. Well it was all clean and dry until today when the a/c pan started overflowing due to the by pass. Why are they refusing to fix this as agreed? Because last week there were rat turds in the basement. I explained to them several times that everything has been cleaned, dryed and restored by 911 Restoration. There are no rat turds in the basement now. The only problem is the a/c unit is flooding the newly cleaned and dried basement. It is flooding the basement because Comfort Control Inc, rigged the safety shut off not to work and they won't come back and fix it. You can see in my photo there are no scary rat turds. The only problem is the flooding a/c pan thanks to Comfort Control.