always looks great, but…..
I have had the crew take care of my lawn for the past three years. It always looks fantastic! This past year, I don't know if a new crew has come to my house, but what used to be a 1 hour job has turned into 2 for the summer. When I brought it up to owner, all that was said was,"thank you for feedback" vs customer being right and making amends to make sure it does not happen again. Just want to bring that up…pro's: yard always looks great, moses always responds. con's: felt my business has been taken for granted after working with them for 3 years.