Helps you even though it isn't their problem
I was very happy with Dr. Roof's work a year ago. With the recent rain storms there was leakage around the bay window. I called a roofer who specialized in small jobs and he caulked. It still leaked. He came back and did some additional work, it still leaked. I am now frustrated. Knowing the problem probably wasn't the roof, I wanted to eliminate all possibilities so I called Dr. Roof. Hector thoroughly inspected the attic for water damage and found none. We both knew the roof wasn't the problem but he still wanted to help so he came back to do a water test. He cleaned out some gutters, found some brick cracks and noticed a gap with the window frame... he also got really wet in the process. These are areas Dr. Roof was never responsible for but Hector still determined the problem... all at "no charge". I tried to give him and his "customer care" colleague money for lunch and they refused. If I owned my own business, I'd want Hector to work for me. What a professional! This company and staff has exceeded ALL expectations.