Not the best
I hired BB's to do a carpet job because I thought it would be a one stop shop. I was satisfied with the stretching, but the cleaning was not done well. I still have dark areas in the light carpet that are not stains, but traffic areas. I asked if a hot water extraction method was used and was still unclear on that answer. I hired another contractor to come behind BB's for the cleaning. I had seven areas that needed to be cleaned and it only took an hour and 1/2 and that time included the stretching. I do not feel they are the most professional when it comes to cleaning and have no plans to use them in the future.
In response to the response, Please show me the e-mail where I stated that I was 100% satisfied? Secondly, I was only being polite when I thanked you for providing an invoice that should have been done one site. FYI the company that I hired to come and redo the job that you attempted to do with the cleaning has always used a truck mounted systems and I see a great difference in the carpet that you supposedly cleaned a week before they came out. They took their time and it took them 1 1/2 hours to clean four areas because they took their time,their work shows it. I am still baffled that it only took you 1 1/2 hours to clean 7 areas and stretch the carpet. I gave you credit where it was due and was truthful about any statements made. I found a company that takes pride in their work and I trust while I am not on site to manage their work.