Lost Our Dog!!!!

Staff (Dr. Morris) lost one of our five dogs at 8am on a Sunday which were scheduled to be kenneled there for a week. She did not contact us for 4 hours after the fact. My folks cut their vacation short and caught a redeye from PA to help me search for our dog. Staff did little to nothing in regards of physically searching despite the fact the dog was lost due to their negligence. Was unsymapthetic and unremorseful during the course of this issue. To be even more insulting, they had the audacity to hand us the bill for what they failed to accomplish, keep our pets safe.