This family runs a business with just them as the employees. They are hard working people. They run it all by themselves. They are doing something right to have been in business close to 40 years. People are quick to point out the negative, but fail to see the positives. I guess that's America, right? Before you judge people, make sure you're perfect or better yet, try walking in their shoes. This family posses a lot of great qualities and without them, they wouldn't be able to run a successful business for so long. They are honest, caring, determined, focused, persistent, assertive, and most of all, knowledgeable. They know their products. When you shop at Roswell Hardware you can expect that they will be able to answer any question you have about the product you're buying. You can get that kind of knowledge at a big-box store.