Knowledgeable and courtesy staff
I just replaced a set of four tires of Goodyear Assurance Comfortread for my Lexus RX330 at a Gemini auto service shop. And I noticed vibration at highway speed (70-80mph) with the new tires. I took it back to the store where I installed the tire for rebalance, but that didn't fix the high-spped vibration. On my third visit to the store, I was told the vibration is caused by flat spot on the tire. According to them, the flat spot is caused by tire skid due to the panic brake and is only partially covered by manufactrer's warranty. Since we never experienced panic brake in our driving, we called Goodyear and was advised to get second opinion. That is when I visited this Kauffman Tire store.
The service adviser is very patient to diagnostic the problem and explain in details his opinion to Goodyear. Since Goodyear is already biased by the first store's opinion, they won't cover our tire replacement fully. From our point of view, he suggested us redo road force balance on four tire to see if that fix the high-speed vibration. AND IT DID!!
We are very happy now the problem is solved after multiple visits to the Gemini store with no avail. Although we did not install our tire at Kauffman Tire, the staff there go above and beyond to make customer happy and solve our problems. Thanks for job well done, Kauffman Tire.