My Honda commercial lawn mower was in fair working condition when I asked Phoenix lawn mower to pick-up for tune-up and blade change. After first use, it is now in almost a non-working condition! A typical one hour job took me three hours!! I spent $140 for them to kill my mower!?!? Call the store and was told my mower was pick-up and fixed by other?!?! So, I called your store and you outsource it to somebody’s garage?!?! Obviously something happened during the tune-up and no one bother to check it before delivery. No issue with gas used since it included fuel stabilizer. Don't tell me there could be other issues now because nothing was previously mentioned. Maybe this is just your scheme of low ball a tune-up and milk more money on 2nd, 3rd, 4th, 5th services. Adding insult to injury, I was quoted double of the pick-up/delivery charge for next service. I should never doubt all the negative reviews.__________
In response to reply from Phoenix, my lawn mowers are always garage kept. They were only placed outside the day for pick-up because no one was home. My “commercial grade” Honda lawn mower maybe 20 years old but it only cuts one yard and never been abused. I do change oil yearly and uses Ethanol Shield fuel stabilizer for end of season gas. New customer discount is appreciated, but if the mower brought back was in worse condition even free service would be too much. Hopefully this is an isolated incidence. Good luck with your business.
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