GeorgiaDoc
TRUST RATING
Member since 8/23/2009
Reviews 2
Average Rating
Helpful Votes 0

Ostorage Smyrna

Posted on: 8/23/2009

Horrible service, units get robbed

I had my stuff stored for almost 2 yrs and was paying extra for an interior unit, gated access, and supposedly better security. My unit was broken into and robbed because someone else did not lock theirs and the flimsy wall allowed for someone to easily look over and then climb over. I lost over $2000 worth of stuff. I asked the company what they were going to do and they were nasty, rude, and non helpful. They would not refund my fees paid (close to $1700) nor would they apologize. I asked to use their rental truck that sits vacant day in and day out to move my stuff out before more was stolen and they said I would have to pay for it. The manager at this unit is avoidant and rude, and the regional one, Kristy, is some flunky with a very stuck up rude attitude. None of them want to be bothered to help their customers and wouldn't even comply with the detectives working the case. They are having an investigative report done on 11alive on how shady they are and how poor the units are.

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O'Storage Kennesaw

Posted on: 8/23/2009

OStolen--robbed, horrible service, nasty people

All of these reviews are fake and written my mgmt. I had my stuff stolen by a neighboring unit that was unlocked. When I told management, they said too bad, nothing we can do. I asked for a refund on the $1700 in fees I had paid, and they refused, I even asked to use their "free truck" to get my things out before more people stole, and they said I would have to pay! When detectives were investigating the case they were unhelpful and rude. The det. even told me it was the "worst company she has ever dealt with". The people working there are NOT helpful, and don't care about any kind of security or customer service. I told them it was the worst experience I had ever had and they said "oh well". I had $2K worth of things stolen, and lost $1700 in fees. I also had personal information with my identity stolen. These units are NOT secure, don't be fooled by the gates and interior units--I paid extra for an inside unit and it didn't help. 11alive news is doing an expose on their shady practices. DON'T go there unless you want your stuff stolen, and to be treated rudely and like your things and your money don't matter to them.

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