A Loyal Customer
Last year when my ancient Jenn-Air and my washer needed attention, I called Bryan based on the reviews here on Kudzu and was so pleased that when the likewise ancient dishwasher went out recently I knew who to call. Once again, thankfully, he was able to make an adjustment to the door and didn't stick me for parts I didn't need.
One person posted a negative response on here due to a week where Bryan had logistical problems and an enormous backload as a result which required a lot more communication than usual while trying to get caught up. I admit, I was flexible over the course of several days, but I knew that wasn't typical due to my past experience, and I knew it was worth the wait because I could trust him. Despite my understanding, Bryan gave me a discount on my service due to the unusual delay.
Bryan is a hard-working, honest, fair guy. When I was ready to throw in the towel on some of my appliances, figuring it'd be cheaper to replace them, he saved the day. :)