Been here 4x and still not repaired!
Magic touch has been to my house 5x with four different techs and they still haven't fixed my A/C :(
It all started w/a burnt transformer making it so the line was open - compressor wouldn't turn on and neither would the air handler, even manually. That was replaced, and the tech (Sergio) was kind enough to put a fuse in-line with it to prevent it from burning out again. Good job by him there. Unfortunately, he didn't diagnose the real problem. The A/C went out again on Sunday morning. Sergio came back, replaced a fuse, and patched some wiring he claimed may be causing a short. He also removed a "stripped" wire behind the thermostat. The wire wasn't stripped the day before when I had the thermo off the wall before he got there.
3 weeks later, A/C is out again. Lathe stopped by and replaced the fuse, also removed a section of the thermo wire outside that I had showed him. It had some damage to the insulation. He left, confident it was repaired (he didn't cut it! just put elec tape over the damage!)
The next weekend it went out again. Sam stopped by, replaced a fuse, re-did the wiring, and replaced a relay on the outdoor unit. He left, confident it was repaired.
They came one last time, replaced a relay. It still wasn't the issue. I got fed up and troubleshot it myself. Thank you, Magic Touch, for trying and sending multiple techs out. Didn't work out to be a good value for either of us in this case. Unfortunate situation for both of us, I guess.