I chose Findlay because I like to deal with local, established businesses. On the positive side, the salesperson was friendly, the crew did a good job cleaning up and the roof looks good overall. On the negative, I would rate communication as just fair. I had to make numerous calls on the scheduling, where I felt they should have been more proactive in contacting me about delays. I was not comfortable with the crew that was here. When I got home at the end of the day, they were cleaning up. I spent a good bit of time walking around the house looking at the work, eliciting looks from the crew, but not a single one spoke to me or stepped up as a leader to see if I was satisfied. They cleaned up and left. Ultimately, there is a shingle that looks out of alignment on the ridge vent. I reported it and I am still waiting for someone to come out and look at it. Overall, I guess I am glad I went with an established company, but I think they need to work on their customer service and be sure that each crew has a leader who is trained to communicate with the homeowner. Update Dec. 2, I am downgrading my rating due to lack of follow-up from them on my complaint. Final update: They did ultimately apologize and follow-up. If you hire them, make sure you have a supervisor on-site who can speak English and who is trained on how to communicate with a homeowner.