Follow up from my previous experience
As an update to my first post, I did speak with the owner of Liberty Mechanical on Monday, 9/14. He listened carefully and asked detailed questions. He was genuinely interested in resolving service problems and making customers happy. I believe this will be resolved to my satisfaction, and I hope to use Liberty Mechanical for future AC servicing needs. The owner, Bobby, has worked hard to build his business so I wanted to post this update.