As luck would have it, my AC unit was crapping out on Labor Day. I did a search here and found a local repair service near my house. I called in the late afternoon on the holiday expecting a machine. To my surprise, Rusty answered the phone. Although he was fully booked for the week, he told me he would try to come by the next day after he was finished working his job across town. The afternoon turned to evening, and I thought to myself, "no show". I couldn't have been more wrong. Rusty called and said he was on the way. A few minutes later he arrived. He thoroughly and patiently diagnosed the problem and fixed it soon thereafter at a very reasonable and fair price. He was working ouotside in the rain and gathering darkness! It is so refreshing these days to find someone in a service business that is so responsive. If you are reading this, then you are a person concerned about receiving honest service. You can't go wrong with Rusty. I won't be calling anyone else! Highly recommend!