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thebets1
TRUST RATING
Member since 9/19/2009
Reviews 1
Average Rating
1 star rating
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Hilltop Pools and Spas Inc posted on 9/19/2009
Dissatisfied customer
We contracted for a new pool in Novemeber 2008, the pool was finished in May 2009. We understand the delay for finishing was rain but we were unhappy with the final finish. At the beginning of the project we told Matt from Hilltop that we wanted the finish of the pool to be Dark Navy or Black. We decided to get a Pebbletec finish and asked for several pool owners with this finish for us to visit. We were given one name and Hilltop was going to let us know when we could visit. This never happened. We decided to go with Black Oxyn in Pebble Sceen and was led to believe from Matt and Pebbletec it would be a Black finish it was not. We withheld our final payment due to this. An acid wash was performed but did not help the color. We decided we could live with the color but were not happy and made the final payment to Hilltop anywya, which we now regret. Our pool was completed in early May and we have not had the final inspection done by Cobb County. The electrical inspection was done 2 weeks ago and we immediately called Hilltop. We have called Hilltop over the past 2 weeks and the electrical work on our pool has yet to be done. Plus, we still need to have the final inspection done. I would suggest that if you decide to go with Hilltop you make sure you do not take their word on the final color you will get from Pebbletec or the service they will give you. The only reason we received service after our pool was finished was because we withheld payment.
Overall
1 star rating

Quality 1 star rating
Service 1 star rating
Value 1 star rating


Reviews 1 to 1