After install their is no help
want to start off by saying the installation tech was very nice and got the job done fast, they even installed it the day after I called, but the reason I'm giving them only two stars is because soon after I noticed that the door would not go down with the remote when the sun was directly in front of my home, I put it off a little while, but then it started happening all the time so I called and spoke to the receptionist. I told her the problem and she stated their was nothing they could do to fix it, and then I told her i had the same brand before this new one and never experience this problem so she said it was because it was newer technology, well I think that's load because newer usually means better not worse. I wasn't satisfied with her answer and I wanted to speak to someone else, she said she would have Bob the service manager call me back, he never did so I called again and she promised another call and so on to this day I haven't heard from anyone. My point is I wouldn't call them a reputable business if they don't want to take care of their customers issues, so if you ask me go to another garage door opener business so maybe you can get treated with a little more respect and get a fully functional garage door opener.