momotwo
TRUST RATING
Member since 9/22/2009
Reviews 3
Average Rating
Helpful Votes 0

Sam's Lock & Key

Posted on: 5/3/2012

Way overpriced!

I'm shocked at my bill. I was charged almost $700 to rekey one door and replace two other deadbolts and knob locks. The tech seemed nice and curtious but I feel robbed. Also when I tried to contact them about my bill I was put on hold forever and i never was able to speak to someone. Please choose a different locksmith .

  • Overall
  • Quality
  • Service
  • Value

Mr Steam

Posted on: 4/1/2010

"You get what you pay for"

I Ďm not impressed with this company, the website had me believe they would be as good as my usual carpet cleaning company, but they were anything but. The tech didnít seem professional, he didnít contact me before the visit , I had to move furniture and put it back when he was done, he left my front door open the whole time, there was a dirt trail through my entry way, and he questioned me when I told him about the coupon I should be getting. The reason Iím giving them 3 stars instead of 2 is because he did clean the carpet and it seem to look okay so far.

  • Overall
  • Quality
  • Service
  • Value

After install their is no help

want to start off by saying the installation tech was very nice and got the job done fast, they even installed it the day after I called, but the reason I'm giving them only two stars is because soon after I noticed that the door would not go down with the remote when the sun was directly in front of my home, I put it off a little while, but then it started happening all the time so I called and spoke to the receptionist. I told her the problem and she stated their was nothing they could do to fix it, and then I told her i had the same brand before this new one and never experience this problem so she said it was because it was newer technology, well I think that's load because newer usually means better not worse. I wasn't satisfied with her answer and I wanted to speak to someone else, she said she would have Bob the service manager call me back, he never did so I called again and she promised another call and so on to this day I haven't heard from anyone. My point is I wouldn't call them a reputable business if they don't want to take care of their customers issues, so if you ask me go to another garage door opener business so maybe you can get treated with a little more respect and get a fully functional garage door opener.

  • Overall
  • Quality
  • Service
  • Value