philsaudio
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Member since 9/24/2009
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Village Podiatry Group PC

Posted on: 10/1/2009

Good Doctor- Bad Business-

I too have had problems with Village Podiatry Group in the greater Atlanta area. After seeing Dr. Mark Snyder for an ingrown toenail he recommended orthotic inserts for my shoes. I was given a paper to sign that said the maximum to be paid for the orthotic inserts would be $400.00. A person at the office called my insurance prior to the fitting and I was told that the orthotics would be covered by my insurance. I paid $240 out of pocket for the orthotics. The insurance was billed $950 for the orthotics and paid $212. That is $452 paid for the devices. (Note that custom orthotics are available for $150 a pair over the Internet) An entire year transpires and I hear nothing from Village Podiatry. Over a year after taking delivery of the orthotics Village Podiatry Group sends me bills for a “remaining balance of $200. I called several times over a period of months and even went to the office with a pile of papers twice to straighten this out. In the end Faith, the supervisor in billing, told me, I owed them the money, she could/would not explain how I owned it after being paid, some blabber about codes, then she said she did not like the tone of my voice, was turning me into collections and hung up. How is that for customer service? If you have a choice and are not fundamentally masochistic you would be better off to go somewhere else.

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Village Podiatry Group PC

Posted on: 9/24/2009

Demand an itemized bill for your treetment.

After seeing Dr. Mark Snyder for an ingrown toenail he recommended orthotic inserts for my shoes. I was given a paper to sign that said the maximum to be paid for the orthotic inserts would be $400.00. A person at the office called my insurance prior to the fitting and I was told that the orthotics would be covered by my insurance. I paid $240 out of pocket for the orthotics. The insurance was billed $950 for the orthotics and paid $212. That is $452 paid for the devices. (Note that custom orthotics are available for $150 a pair over the Internet) An entire year transpires and I hear nothing from Village Podiatry. Over a year after taking delivery of the orthotics Village Podiatry Group sends me bills for a “remaining balance of $200. I called several times and even went to the office with a pile of papers to straighten this out. I was told that they would turn my bill over to collections because I asked them to provide and itemized invoice for the fourth time. I am afraid that this will have to be taken to small claims court to resolve it. If you have no other choice than to go to these doctors, don’t leave without a code itemized bill and receipts for all your payments or you could find yourself being treated for a second round of invoices and rudely threatened with collections.

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