BEWARE! Peculiar Representation
I contacted D.O.N.E. Restoration Inc., and spoke with a very nice woman who set up a time for someone to quote repairing damage caused by a broken water pipe in my laundry room. My entire basement was flooded, as well as, the finished family room adjacent. The estimator was 3 hours late without calling. He arrived in an unmarked van. He had a uniform with another company name printed on it. He provided a business card with still another business name. Needless to say, only upon my asking he confirmed that he worked for a carpet company, and is a subcontractor for D.O.N.E. He quickly walked through the damaged areas, without writing anything down. I had to pry information out of him regarding necessary steps to tackle the job. He verbally gave a price of $8,000-$10,000, and stated that he could start the next day. I asked for a written quote for all work to be performed...he said that he would have to charge me $125 for a written quote. I asked for a written contract if I planned to have him start the next day; he walked out to his van several times, then came back to say that he didn't have any paperwork with him, and that he could come back in a few hours with it. I have yet to see him again.