Fantastic facility, owners and care

A friend recommended Bark ATL to me a few months back -- the best advice I've been given. Both of my dogs love this facility, eager to get out of the car to play inside. The owners and staff are friendly and conscientious, not leaving dogs unattended and taking care to remove items that could stir trouble if necessary, i.e. toys. I watch them on daycam and am consistently impressed with their level of care and joy in their work, and my dogs come home happy and tired. Without question, absolute superb service.

Will not return. Very disappointing.

I recently had my first and last experience with The Pet Set. Impressed by the reviews seen here, i wanted to try it out as my newly-received rescue poodle badly needed grooming. (I had gone to Wag-a-Lot once before and liked them, but thought I'd give Pet Set a try.) Long story short: I dropped my dog off at 8 a.m. and when I arrived at 4:30, he hadn't been touched. As I had told them I'd be back at 5 to get him, I let this slide, but then (after hearing my dog scream his head off in the back.but maybe thats normal) he wasn't finished until 5:30. They quoted me $49 (or less) on the phone, but then charged me $59 without explanation. When I asked why the additional charge, the front desk guy just said "ask the groomer next time you're in." The front desk folks never asked if they could assist in resolving the problem, if I needed help with products or if I was satisfied with the cut. Worst part - my dog looks insane. The cut was terrible with uneven parts, random patches and poorly shaved feet. Final report? Poor customer service, snobby attitudes and disappointing grooming. Will NEVER go back. PS - They have a cute shop with charming products. Too bad (most of) the staff doesn't measure up.