My husband called BB's on Monday afternoon and they were able to come on Tuesday to clean our entire house! Sergio called 1 hour before he was to arrive and was here at the exact time that he said he would be. He was very professional but at the same time personable as if we had known him forever. He cleaned 5 rooms, 2 hallways and 2 sets of steps in the blink of an eye! We had a few bad spots in the upstairs living room and he concentrated on them and was able to make our 9 year old carpet look like it was BRAND NEW! In the downstairs the carpets were extremely stained and dirty. The downstairs carpets hadnt been cleaned in at least 3 years and they also look BRAND NEW again! My tenant is extremely happy as are my husband and I! We will definitely use BB's again as well as refer them to all of our family and friends! Sometimes the "big name" companies are not the way to go. You get more personable service with BB's. THANKS SERGIO. Cant wait to see you in a few weeks to clean our upholstery on our sofas.