Caring and Beyond Competent
I am a relatively new homeowner (about 1 year now). I came home from a weekend away to find my heat not working, and found Cool Masters on here. I'm a teacher, so I couldn't be home during the normal 9- 5 most companies work. Mike came out Tuesday evening and found the problem. He explained what he was doing and was very clear about what the issue was, but he couldn't get the part I needed until the next morning. He said he felt bad that he had to leave me in a cold home for the night. He came back Wednesday night and did a great job getting everything running again for me. He made the experience smooth, easy, and calm. I would highly recommend Cool Masters and Mike to anyone needing heat & A/C help.