Kelumida
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Member since 10/23/2009
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JR Bolton Services, Inc. posted on 10/23/2009
Satisfied Customer
This spring we found that our decades-old wood stove needed replacement. I researched our options for several months, and felt that of all vendors visited in north Georgia we would be best served by J.R.Bolton. After consulting with the store's wood stove specialist, Karis, we felt secure in the decision to purchase one of their Jotul cast-iron models. She made the process easy for us, with no upselling, and provided a very competitive price on our selection. Just before purchasing, we decided to look into Hearthstone soapstone models. After Karis provided a thorough model comparison, we switched our decision to the Hearthstone Heritage. The store was happy to warehouse our purchase after we found that, just prior to delivery, our existing hearth and surround would need to be torn out and replaced. After delivery, we noticed that the front door was slightly uneven - just enough to irritate. The installation team was sent back to our home, where they not only fixed the door issue, but provided additional instruction in the operation of the stove. The additional hands-on instruction was very helpful as the high-efficiency Hearthstone was more finicky in starting than the model we had used for two decades. The only caveat I would offer is to carefully check the fit and finish of the stove when delivered from the manufacturer to Boltonís warehouse in case they are unable to resolve any issues on site. Overall we were very satisfied with J.R.Boltonís service, selection, pricing.
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