Great Dr. Office Management and staffing is poor!
Dr. Williams has treated my mother for years, and we credit him with her longevity. His office management and his Nurse Linda are not responsive, rude, not helpful, and apparently find it a major inconvenience to answer even the simplest of questions...and no, this has nothing to do with the privacy act, as I am on the list to receive info on my mother. One time I requested to speak to the office manager because the person who answered the phone was so rude. When I made this request the person who answered actually hung up the phone on me. I had to fax a note thru to them to report the incident. I don't know how long Dr. Williams expects to continue his practice, but if it is any length of time, he really should consider a major overhaul in personnel, starting with Linda. My guess is that her bad attitude and behavior has tainted the whole office. This review is not in response to one incident, but too many that have occurred over the years. Too many to count. Linda, if you are so tired of your profession and unhappy at your job, you need to leave. The patients that you treat and their families deserve better. You may have forgotten, but they pay your salary. Remember...you reap what you sow.