Oven repair - Ken quickly determined the cause (bad circuit board) on a same day call on Friday and returned on Monday to install the replacement, since it was not a common part he stocked. Personable, knowledgeable and most of all extremely fair in pricing. Ken's total cost to me turned out to be about half to 2/3 of what I would have originally guessed and was actually less than the official list price of the part. I definitely recommend Ken for any appliance repair. He may take an extra day to repair something whereas the "official" factory truck might have the rarer parts on the truck - however, I'd gladly trade an extra repair day for his fair pricing and his ethical treatment of customers.