I had Francisca do what I hoped to be a "deep" cleaning of our upstairs after some very messy sheet rock work. I explained to her what I wanted done and she was in full agreement and understanding. When I returned after her "cleaning" job she had failed to dust in the most obvious places and stained the marble counter & floor in our master and the marble in the guest bath. When I asked her about it, she denied everything. And when I reported her to the Better Business Bureau, she lied about the stains and said I had told her another cleaning person had done that. She also pretends she has a "team" of people when in reality, it is her young son.