Best service experience ever
Jonathan came to quote a full system because another person told me my compressor was shot. He asked if he could take a second look. Well, the compressor was fine. Jonathon said that the leak was most likely in the upstairs unit, and if it was a leak he might be able to fix it. Jonathan used his equipment to find the leak and it was fixable. He gave me a quote and told me that the other guys who were scheduled to come would charge me to find the leak (as much as $175) but to just ask for a quote. I really wanted to just schedule with Jonathan right then. After my interactions with the other companies there was no question. Jonathan was extremely polite, he found the leak with no charge, he helped me set up my thermostat the right way (it was a self install), and he was extremely knowledgeable about my system. I scheduled the appointment and it was Jonathan who came again the next day, extremely polite and professional, he even played with my dog. After it was all done he gave me my total. It was less than the quote!!!! I couldn’t believe it. He could have had me pay the quoted amount and I would have been none the wiser. With that Jonathan sealed my fate with Cool Masters for a lifetime. Thank you for being a true friend in the HVAC business. I will tell everyone I can about Cool Masters.