Above and Beyond
My 30 yr old system needed more than just a pumping. Iím always comparison shopping on Kudzu and look for the best value and highly rated companies. After one phone conversation with Gary, I realized I was dealing with someone who cared and knew his business. He spent time explaining the various possible scenarios that could occur based on the problem I described. I didnít even look at other options.
I wasn't too excited about the prospect of what I was facing, but I was glad he told me up front that he didn't expect this to be an inexpensive fix. Unfortunately, he was right. It did cost more than I had hoped it would. But it's an old system and I understood that.
The guys who came out to do the work (Bowen and Frank) were OUTSTANDING. They were on time, they worked hard and they cared about doing a great job. They also provided some much needed humor to help "ease the pain" I was feeling about this unexpected expenditure.
A portion of the repair required the loss of a beautiful Japanese maple tree. The tree was planted before I moved in 20+ years ago. I hated to see it destroyed, but I have to give credit to Frank and Bowen for going ABOVE AND BEYOND in trying to save it. I was so impressed with the fact that they didn't take the easy route as soon as they saw it. They knew it was important to me to save it if possible. They earned my respect immediately. Thanks for a job well done!
Very Impressed. I'd hire them again anytime.