Our roof started leaking 12 days after Classic completed a brand new roof installation on our ENTIRE house. The leak damaged our hardwood floor which we’ve since had to replace at our own expense.
Early on, Classic said they would file a hardwood floor replacement claim with their subcontracted roofer that actually installed our roof. We said "OK, but we thought Classic installed our roof-- not a subcontractor!" Classic seemed fair and honest about the situation until 7 days later when they said: "Sorry but our roofing subcontractor doesn’t have General Liability Insurance." That’s when they started using phrases like “pre-existing condition” and “no liability” and asked to get my Homeowners Insurance Company (Allstate) involved.
I trusted that Classic had my best interest in mind when I agreed for Classic to meet with Allstate. It’s now clear that Classic’s intent was to mitigate their own admissions and efforts before they found out that their own roofing subcontractor didn’t have Insurance.
Classic’s accusation that the leak repair by a competing Roofing Company (Northside) is being used “as a cover up before issues can be resolved” is false. We had to fix the leak with another Roofing company because (1) Classic wasn’t able/willing to fix the leak after multiple attempts, and (2) water was leaking inside our home for 11 weeks after Classic installed a new roof on our ENTIRE house. How many more weeks should pass before “issues can be resolved”?