shoddy repair for high price
Was quoted a price to repair a bracelet of not much dollar value but huge sentimental value. I agreed to the price but when my wife received the bracelet it no longer fit. She can't wear it anymore because they decided to significantly shorten the bracelet so that they could just re-attach the clasp. Not exactly what I had in mind. Now they want to add an additional charge of more than 50% of the origianl repair price to fix it correctly. Apparently they don't care if the "repair" makes the item useless and no longer of any value.