I can't say enough good things about "Ken" He was polite, on time, very respectful. But most of all he knew his "Stuff". He spent well over hour working on my old shower handles. The shower was leaking so bad before he got there that we actually had been turning off the water as to not damage anything by the leak. He didn't have everything he needed to complete the job today and that was okay as he was able to stop the leak and even make the shower "usable" again until he located what we need. I was shocked when he said he wasn't going to charge me for today, that after the project was complete (and he gave me a very reasonable quote) I would pay him then. 5 stars from me all the way!!!!! THANKS KEN!