They sold us a defective front loading floor model. The washer did not work after they delivered it. We tried to get someone to come out the same day to fix it, but they wouldn't do that. Someone came out a couple of days later and said they fixed it but it still doesn't work. They should make sure that the units work before they leave them and walk away. They couldn't tell us exactly when someone would come out again, but I am ready to ask them to come and take them away. Don't shop at this store, go to Lowes, Sears or Home Depot.