I can't even believe they're still in business. Against my better judgment due to the reviews I saw, I took a powerhead in for service to replace the fuel line. They are close to my house so I figured I'd use the neighborhood business. What a mistake. It took months. Every time I went in there, they would say "yeah...we're still wrestling with it". A $30 job took months and they kept telling me there were other things wrong with it. This place is a complete joke. And to make it worse, as I'm waiting to talk with a tech, another employee is giving an 80-yr old woman a hard time about her mower, disrespecting her in front of other customers. Come on, pal. Learn some manners.