Great Experience .. Quick response
We have had Ackerman security for 4.5 years. We have been very happy with the service. Their response time is excellent. My only issue is that they require annual contract to lock in the monitoring rate. Recently we switched to their radio monitoring service and love the fact that we don't have to pay for the home phone service. Vincent made the sign up process effortless and provided great customer service.
Word of advice, if you are trying to change the security code, especially duress code, stay on phone with the customer service rep. We had cops at our door as we were trying to change the duress code for added safety. Customer Service called off the cops just in time so no harm done. It does make us feel better that the system works as it is suppose to.