I had a problem with two phones not working in my office. Comcast had come out and hooked everything up but when I told them two phones were not working they said that is was not their problem and I needed to call an electrician. Thrasher came out on time and Russ, the tech was very professional and friendly. He fixed me up and informed me of what the charges would be before he did any work. They were absolutlely great and I would recommend them to anyone.