Lack of Communication
I had a previous review here where I talked about how it took a long time before we could get our project started. The work has finally been completed.
While the work looks to be done well, there were some problems. Most of this had to do with the lack of communication from AC. As I stated before, it took a long time for us to get this project started.
It took a while before we could get our estimate and this required us calling several times to the company as well as the contractor before we got the estimate in writing. Once we got a date to start service, we were told that work would start on a Tuesday, but it didn't actually begin until Wednesday.
When the workers were here it looked like things moved pretty quickly and the work looked good. They even came in on the day that it snowed in Atlanta even though it was very cold out.
However our project required painting on the outside and inside. We were told it had to be above freezing in order for them to paint outside so they said they would be back on a Tuesday. However when no workers showed up on Tuesday, my husband had to call and was told that "above freezing" actually meant 50 degrees and that the worker had gone out of town. A phone call Monday night would have been nice since my husband had been working at home so he could be there for the workers.