AMacCan
TRUST RATING
Member since 1/06/2010
Reviews 2
Average Rating
Helpful Votes 1

Service Solutions Incorporated

Posted on: 1/6/2010

3 Strikes you are out

This was the third (and LAST) time our home warranty company dispatched this company to ATTEMPT to repair problems with our HVAC systems. Each time, they did not fix the problem and a second company had to be dispatched to actually fix it. This time, we had been without heat all weekend. They did show up promptly on Monday (actually showed up early without calling first, so I wasn't home yet). The service man had a hard time deciding what might be wrong and finally changed the thermostat out. It still didn't work, so he changed it twice more, downgrading us from programmable to non-programmable. Finally he realized he had blown a fuse when he changed it the first time. (So the downgrade was certainly not necessary.) He had tried to leave after the first time, until I convinced him that cold air was blowing out of the vent. So finally, there was warm air and I paid the co-pay and he left. 5 minutes later I realized it was still set to "emergency" heat. I switched it to "heat" and it blew cold. One, the heat pump is still not working, and two, now we have to manually switch to emergency to get auxiliary heat. I called the company, and she refused to send him back "the job is finished. your heat works fine." As I tried to explain how it did not work fine and in between her condescending explanations ("it takes time for it to heat up!!") she hung up on me at least 5 times, even after I begged her not to and to please let me finish. We have wasted $100's on them

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Western Aire Heating and Cooling

Posted on: 1/6/2010

Problem Solvers

Our home warranty company dispatched them more than once to fix what another company did not. They are prompt, courteous, and get the job done right. An added bonus is the repairmen are not condescending and don't mind talking about what is wrong with the system and what they are doing about it.

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