Member since 1/07/2010
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Jim Ellis Saab of Marietta

Posted on: 2/28/2014

Bait & Switch? You tell me!

I just returned from an appointment for a lube/oil change in response to an 'oil change needed reminder card from the Service Mgr' for $29.95. Upon arrival I was told my 2012 Mazda5 required synthetic oil and the charge would be $59.95. I complained & they offered me a $49.95 price to which I reluctantly agreed. The service was to take 'up to' 70 minutes. I was called to the desk to pay at 85 minutes. The bill came to $55.06, almost dbl. the offer that brought me in. I told them I felt like I had been mislead and they said the small print mentioned synth oil was more $. How would I know I needed synthetic oil? They had me talk to the Mgr. I asked if all 2012 and newer cars required synth oil. He told me all but 1 model. I pointed out that it would be easy to divide their mailing list and send the proper pricing to owners of 2012 and newer Mazdas. He continued to argue and said that the 'small print...blah blah blah'. I continued to say the mailing was extrememly misleading and I was also offered this price when I called to make my appointment. He eventually offered me a refund which I declined. I wasn't looking for a freebee, I only wanted the price offered on the card. At home I looked at my receipt a bit closer and there is no mention of any lube service. I'm skeptical about that being done or it would have been itemized as everything else was. By the time I got my car back, it had been 110 min. Next time... I'll do JiffyLube on Ladies D

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