myhonestopinon
TRUST RATING
Member since 1/15/2010
Reviews 2
Average Rating
Helpful Votes 1

Action Auto Glass

Posted on: 10/21/2010

Kurt was rude & even hung the phone up in my face

I called Kurt yesterday to ask for a quote on a window replacement i needed to have done. the window was completely shattered leaving my interior exposed. He gave me a quote of $160 and said he would be able to come fix the job the following afternoon. Even though i agreed to allow him to do the work, i later decided to call around and get a second quote because i didnt want to have to wait a full day to have my window replaced if i didnt have to (i have to park my car on the street). I am so glad i called for a second quote! Kurt's price was $50 more than his competitors quote. i called kurt to tell him i was going with another company but he didnt answer so i left a voice message to that point. this morning he calls and gets furious when i tell him i went with another company and that the job had already been completed. he essentially called me a liar by saying over and over that he never got a voice message. i assured him that i had called but he wasn't having it. just as i was about to apologize for any inconvenience he mumbled something under his breath and hung the phone up in my face! not sure what action auto glass' business model is but they really let me down. as a customer i have the right to choose whatever company i want. i was being courteous when i notified him by voice message that i was going with another company. i wish they would have shown me some courtesy. i wont be calling kurt or action auto glass anytime soon!

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least costly, fastest work, best customer service

I just purchased a 1928 bungalow that needed extensive electrical repairs. To compound things further, a tree fell and did serious damage to my electrical service. I am on a very limited student-budget so I got six estimates on cost of repairs. Most of my estimates came from other highly reviewed companies like Lightning Bug and Kalahari. Unfortunately, these companies had high prices and poor customer service. My technician at Thrasher was Freddie and he was a delight to work with. He was very respectful and worked with the utmost professionalism. Freddie took his time, conducting a 90 minute inspection. After the inspection Freddie referred to a book and left me with an itemized service order that indicated what needed to be done and exactly how much it would cost. His estimate was LESS THAN HALF of the most expensive competitor’s. The closest estimate to Thrasher was still $1,200 more and was for less work. Other electricians gave “ball-park” estimates and did not itemize costs. The day following the inspection, Freddie brought his crew, which included Eric and Felix, to start the job at 10am. They completed 99% of a job other companies said would take 5 business days in ONE DAY, leaving only minor trouble shooting for the following morning. I am completely satisfied with the work they have done and recommend Thrasher Electric, LLC to anyone that wants electrical work done well, professionally, and at a great price. New Thrasher Electric, LLC customer for life

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