Member since 1/19/2010
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Creating Space Inc., Basements

Posted on: 1/19/2010

Customer Service Exemplified by Creating Space!

Sure, I was looking for quality construction and competitive pricing, both of which were delivered, but the single most important attribute I was looking for in a contractor to finish my basement was CUSTOMER SERVICE. My hands full with four young children, the last thing I needed to do was babysit my basement project. Fortunately, Creating Space delivered the goods, providing superior customer service every step of the way. Upon contacting Creating Space, I was promptly contacted by Gabe and an appointment was scheduled. Having already drafted a proposed floor plan, Gabe provided some excellent suggestions so as to maximize my space and improve upon my design. After measuring and listening to my wishes and ballpark budge, Gabe prepared a proposal and sent it to me that same evening. It was clear and concise, with scope, cost and payment schedule well defined. Gabe's professional and prompt service earned my business. Upon signing the contract, Creating Space made applied for the permits and began construction. From the start to the end, there were very few down days and each subcontractor was carefully scheduled to minimize the construction time. On the rare occurrences when work could not be performed as scheduled, it was always accompanied by a phone call from Gabe to explain the delay and reschedule. The project finished on schedule and budget. We couldn't be happier with our basement. Thank you Creating Space! Jeff Weston

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