Member since 1/29/2010
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Johnny On The Spot Inc

Posted on: 1/29/2010

Worst Carpet Cleaner

Never call this place if you want your carpets cleaned professionally. The owner places blame on every one and anyone instead of taking responsibility for his actions. I hired this company to clean my carpets. I was lectured on how dirty my carpets were. Well, Jonny on the Spot, that is why you are here. I paid extra (never told about this on the phone) for a special cleaner. After the carpets dried days later, I found colored spots that weren't there before the cleaning. I called JOTS to come and take a look at them when they were in the area. The owner blamed me for among other things not calling them within three days of the work. Didn't know there was a warranty time. Well, the carpet was wet. I didn't see it then. And it has only been 17 days since the cleaning. BTW, I also got blamed for having poor circulation in my house for the "long" length of time for the carpet to dry. Perhaps you used too much water? Never had a problem before with carpet cleaners. This owner obviously doesn't want return customers let alone referrals because his business practices are horrendous. He needs to learn customer service and respect because he has shown none to me. Honesty is another lost quality here. If you want to argue endlessly with a carpet cleaner, have them take no responsibility for the quality of their work, call this company. Otherwise, try Stanley Steamer. They stand behind their work.

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