Excellent communication and pricing
Robin is a mortgage broker, not a direct lender. I refinanced 2 mortgages with Robin a couple of months ago, my home and a rental house. Robin was an absolute pleasure to work with. Our interactions were completely via email and phone. I asked A LOT of questions during the process, mostly via email, and Robin was always very prompt and thorough with his responses. He was great about communicating the current status of the process on a regular basis. He always responded personally, never once passing me off to someone else in his office like previous lenders I've worked with.
Robin provided excellent pricing. I was primarily comparing his quotes against another local online lender and my existing bank. Robin's "instant quotes" on the primary residence were always much better than the competition, and his investment property quotes were the same to slightly better than the other online lender. His quotes were quite accurate in the end, as he said they would be. After locking the rates, there were no surprise costs that showed up later in the process.
My only negative experiences were:
1) Robin had difficulty getting me the final exact dollar amount that I needed to bring for one of the loans even just a few minutes before the closing, and
2) The lender uses coupon books instead of monthly statements.
But Robin's pricing more than makes up for these minor items.
I would highly recommend contacting Robin if you are considering refinancing your mortgage.