in30030
TRUST RATING
Member since 2/15/2010
Reviews 2
Average Rating
Helpful Votes 0

Bill's Yard and Odd Job Service

Posted on: 3/1/2010

Great Customer service! Good Work!

I was looking or a company to clean my gutters. I did Google searches and was disappointed with my results. One day when driving, I saw one of the "Bill's Yard and Odd Job Service Trucks". I had absolutely no idea of who they were or any reference of them. So I had to take a chance. I'm one that believes in voice his opinion on both good and bad customer service. (I've recently rate another company with very poor marks on this site). My experience with Bill's Yard and Odd Job Service has been nothing but stellar. Both the office staff and Bill stay in touch and communicate with their customers. Bill is very responsive via email and I never had to play "telephone tag" with him. I even received emails from Bill over the weekend. Again, I had no experience with this company and it was just by luck that I heard of them. I would definitely recommend them.

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Affordable Advantage Home Repair

Posted on: 2/15/2010

This is an update--- I stand by my previous review

This is in response to the owners comments to my posting. I stand firm to my previous review. I attempted three times to to schedule an appointment with this firm to give me an estimate. All I received were unfulfilled commitments and promises "I will call you". "I will come see you next week." Those commitments were never fulfilled. I never actually had the opportunity to experience their work because they never fulfilled their appointment commitments. Maybe they do perform good work. I don't know. They never fulfilled their appointment commitments. As I posted in my original review I was willing to pay for the estimate. I would have paid a nominal fee for the estimate if it would have guaranteed a firm commitment. I'm not looking for a free ride or expecting anything for free. At no point did they explain to me their procedures as a "small company". Had they explained that to me I could have either accepted it or walked away. Again this is my experience. I cannot and will not comment on the quality of their work as I never got them to fulfill their appointment. Cellphone records of both inbound & outbound provide great documentation of date/timestamp and call length. --The End--

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