I just waited 1 full hour in the exam room, not the waiting room, before Dr. McGlamry finally decided to honor me with his presence. All he could say was "I'm doing the best I can." When you make an appointment, they are sure to tell you that you'll be charged for a missed appointment. I wish there was a way I could bill him for my wasted time. He told me I had the option to leave at no charge, so that's what I did. I will not condone this poor customer service by paying for it.