Member since 2/22/2010
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Intown Bicycles

Posted on: 2/22/2010

Will NEVER visit again!

I've lived in Atlanta for 18 years. I'm a longtime News Anchor and Producer, Marketing executive, Keynote speaker and writer. I have been 'into' cycling seriously for about 7 years - starting with my purchase of a folding bicycle from Intown Bicycles to cart around in my MINI Cooper. I then used this store again for service on my road bikes - until now. I went in over the weekend to have a bike basket installed for my new puppy. The owner suggested that he'd charge $25 to install the two screws (were his loose). He then suggested that he didn't want us waiting in the store while the work was done 'odd' and when the basket wouldn't fit and I offered to buy another from him (overpriced), he wanted another $10 to install a ONE SCREW bracket. There is more that I don't have room to share here - but bottom line, these folks have lost a longtime customer who used referred them a great deal. The cliche' is "It's the economy, stupid". I'd reiterate, It's the economy, STUPID. Business owners in this environment should not milk their 'GOOD' customers and lose them for $10 but instead foster those relationships. I might add also, phobic, perhaps a bit racist from encounters I've witnessed, and more attention is paid in this store to MEN than WOMEN. Want counsel - go elsewhere. JMO!

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