Undelivered promises- despite a written contract
After much research on which security company to choose, we negotiated an agreement with Ackerman for wireless installation with various areas of the house covered etc. Two days prior to installation, we received a voice message indiating that they would no longer offer wireless coverage for us, "company policy." When calling the sales manager, we were told that wireless wasn't in our agreement and basically that it was too bad. This, despite a written contract and saved voice mail from the salesman outlining the details of the wireless installation we were to receive. They had already cashed our deposit check and no resolution was reached other than to cancel the install. We are still waiting for our refund check of nearly $1K. They sell you what you want and then switch and don't honor their word.