Member since 3/18/2010
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Pace & Company

Posted on: 3/18/2010

Poor installation and poor customer service

I had hardwood floors installed in a den, playroom, bathroom, hall and closet. When the hardwoods in the bathroom began to warp, I called Vance. I told him that there were hollow spots and they needed to be fixed. He told me that water was to blame and I told him that no water had been on the floors. They came out and drilled a hole in the floor ( I think that they picked up people off the street!)and refilled the area leaving an uneven finish to my bathroom floor. I called back immediately ( and various times )as I began to notice that the same hollow feel was in several other places in other rooms. I never heard back from Pace Flooring. I even sent messages to Gina- She never returned phone calls either! I would not recommend them as they do not do good work and do not uphold their guarantee.

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