gatordanad
TRUST RATING
Member since 3/24/2010
Reviews 3
Average Rating
Helpful Votes 1

Build Your Own Pool of Georgia

Posted on: 8/28/2013

Avoid them like the Plague!

The only reason I gave them 2 stars is the pool did turn out nice and they have decent subcontractors. All I can say is they like used car salesmen- 'we take care of that, we will be there the whole time, any issues call me.' The bottom line is this company works on volume, not quality. With the volume she is working by committing to lower pricing, the attention to detail suffers. They accused my husband several times of micro-managing and interfering yet their subcontractors would constantly ask us questions we did not know the answers to and they w. Throughout the process if you ever have an issue or don't agree with something, they gets extremely defensive and overreacts to everything. And when she says they will handle it- all that means is she will pick up the phone and call someone to do it and charge you as opposed to doing it herself within the budget. I also caught them in several lies- one being 'had to pay $700 to haul away dirt' that was only extra dirt since they over-escavated the area. Yet, my husband was told in another conversation that they sold the dirt to a builder. They are constantly frantic and disorganized- even told my husband they were working 42 jobs and that's why they didn't call us back. So that explains the lack of quality right there. I will say the have good vision and is a good designer- but that's about it. Any little savings of money is not work the aggregation and constant stress of getting the job done the right way.

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POPS Landscaping

Posted on: 10/2/2012

What a Wasted Talent!

No question Dave is a true visionary and brillant at his work. The problem is not Dave's creativity and ability to transform any area into art work. The issue is the nature of landscaping requires customer service. No exaggeration, I must have called their office 20 times requesting they attend to some stonework issues. Finally, after months later we came out. We are planning on installing a pool and while we would love to use him again, it's simply not worth the stress and time of getting the customer service/follow-up needed. What a shame.

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Third time using them now!

Very professional, respectable gentlemen. Did a terrific job and were very clean and considerate during the process. They even called when running a couple of minutes late. Will use them again next year!

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