Avoid them like the Plague!
The only reason I gave them 2 stars is the pool did turn out nice and they have decent subcontractors. All I can say is they like used car salesmen- 'we take care of that, we will be there the whole time, any issues call me.' The bottom line is this company works on volume, not quality. With the volume she is working by committing to lower pricing, the attention to detail suffers. They accused my husband several times of micro-managing and interfering yet their subcontractors would constantly ask us questions we did not know the answers to and they w. Throughout the process if you ever have an issue or don't agree with something, they gets extremely defensive and overreacts to everything. And when she says they will handle it- all that means is she will pick up the phone and call someone to do it and charge you as opposed to doing it herself within the budget. I also caught them in several lies- one being 'had to pay $700 to haul away dirt' that was only extra dirt since they over-escavated the area. Yet, my husband was told in another conversation that they sold the dirt to a builder. They are constantly frantic and disorganized- even told my husband they were working 42 jobs and that's why they didn't call us back. So that explains the lack of quality right there.
I will say the have good vision and is a good designer- but that's about it.
Any little savings of money is not work the aggregation and constant stress of getting the job done the right way.