Rip off, rude owner, failed to honor certficate
The owner of this company is very rude. I purchased two Half Off Depot certificates for my children in the spring, with an expiration date of October 3rd 2012 for one free month of lessons for both.
I called in October and got no answer. The class schedule calendar on their site is blank. Finally, I drove there in person at 11 am on October 3rd and they were locked up tight during their normal posted business hours. I called and did not get a call back.
I called again two days later and finally got the owner. He said he was out at the bank when I came by. Fine, but he also refused to honor the certificates for the month of free lessons. He was very rude and said it was my bad luck he was closed when I drove there.
In my mind, he has ripped me off for $40 I paid for a month of lessons for my kids. It's not my fault he was closed during his posted business hours, and I shouldn't be penalized for that.
At least I found out what a rude ill-managed, dishonest place this is before I brought my kids there. I'm glad they weren't in the middle of this.